Privacy Policy

Last updated: June 2026 | Effective date: June 2026

HallUp ("we", "our", or "us") operates the HallUp mobile application and website at hallup.app. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly when you create an account or use our services:

Account information: name, email address, university/campus, and role (student, hostel owner, or food merchant)
Profile information: profile photo, phone number, hostel or business name
Request information: hostel enquiries, room preferences, food order requests, delivery location, and request history
Order information: food orders, delivery location, order history
Marketplace listings: items listed for sale, photos, prices
WhatsApp handoff: HallUp prepares a message and opens WhatsApp. HallUp does not receive or store the resulting WhatsApp conversation.

2. How We Use Your Information

To create and manage your account
To create hostel enquiries and food order requests
To facilitate communication between students, hostel owners, and merchants
To send order and booking status updates
To improve and personalise the HallUp experience
To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

Service providers: Supabase provides database and authentication services. WhatsApp is operated by Meta under its own privacy policy when you choose to continue a conversation there.
Other users: profile names and contact details are shared with parties you transact with (e.g. your name is shared with a hostel owner when you book)
Legal requirements: when required by law or to protect rights and safety

Payments: HallUp does not collect, process, hold, verify, guarantee, or refund payments. Users arrange MoMo or in-person payment directly with one another. Never send money before confirming the recipient and transaction details.

4. Data Storage and Security

Your data is stored securely using Supabase infrastructure. We use industry-standard security measures including encryption in transit (HTTPS) and at rest. We retain your data for as long as your account is active or as needed to provide services.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Withdraw consent at any time

To exercise these rights, email us at Hallup@apakan.io.

6. Age Requirement

HallUp is intended only for people aged 18 and above. We do not knowingly create accounts for or collect personal information from anyone under 18. Contact us if you believe an underage person has created an account.

7. Cookies and Analytics

We use local browser storage to maintain your login session. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Continued use of HallUp after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
HallUp
Email: Hallup@apakan.io
Website: hallup.app
Location: Accra, Ghana